Responding the correct way

Do you have a tangible suspicion that a card-based machine has been manipulated or that you have been skimmed?

The following can help you further:

• Do not use any machine that you believe to be suspect. If your card is retained by the machine for no reason, it is best to remain by the machine until the situation is clarified, or have the card blocked immediately. Contact the machine operator or the relevant financial institution, or if it is outside office hours, telephone the police on the emergency number 117. Follow the instructions from the police and do not change anything at the scene until they arrive.
• Do not accept assistance from strangers. They could be fraudsters or their accomplices.
• Contact your financial institution if unauthorised withdrawals have been taken from your account. If skimming has taken place, involve the police (in agreement with your financial institution).